FCM Global Management Team
Marcus Eklund - Global Leader
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
Alex Armstrong - Global Director of Sales
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Scott Reddie - Global Director Multinational Account Management
Scott has over 16 years in the travel industry and has worked across wholesale, reservations, travel media and adventure travel before moving into the corporate sector. The Global Director of Account Management role will build relationships with multi-national clients at all levels to demonstrate FCM’s service levels and ensure high customer satisfaction and loyalty. The role is pivotal in understanding our customer’s needs and evolving the travel management offering to continue to add value to clients.
John Morhouse - Global Technology Product Solutions Leader
Global Technology Leader John Morhous is focused on creating greater global coordination and consistency for FCM's technology offering. He works closely with FCM's regional leaders and business divisions to ensure a streamlined approach to technology innovation, implementation and management for corporate clients. With more than a decade of experience in the technology industry and more than five years within the travel industry, John brings to the role broad product and systems experience.
Katy Byrne - Global Network Operations Leader
Katy has worked in the travel industry for the past 12 years, spending the past 8 years with FCTG in various corporate roles. Katy will be focussed on Global operational processes to ensure that FCM offers a consistent approach. She will work over our 90+ FCM countries to continue to drive operational excellence. Katy will work closely with our Regional Network leaders and the Global Technology Team and all our countries to ensure our operational standards and customer service exceed our customer's expectations.
Cheryl Talbot - Global Finance Leader
Karen Cooke - Global Marketing Leader
Karen is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. She also drives the ongoing development of FCM's websites, marketing collateral and ensures FCM has strong involvement in peak industry events. Karen comes from a strong marketing background, having held key marketing management roles within parent company FCTG and externally within the corporate market.
Malcolm Sturges-Britton - Strategic Projects Leader
Malcolm has held a number of executive technology leadership positions for a variety of international and domestic market leaders. As FCM’s Strategic Projects Leader, Malcolm heads up an experienced team of Product Leaders (each accountable for a specific technology product), data experts and technical development and design specialists.
FCM Regional Network Leaders
Franziskus Bumm - Regional Network Leader, South-West Europe
Franziskus holds the role of General Manager for FCM's partner network in Europe. Formerly the Regional Manager for FCM partners in Central Europe, Franziskus brings more than two decades of experience to FCM and has extensive knowledge of Europe's corporate travel industry. He is focused on network growth, service consistency and ensures partners work within FCM's global operating standards, brand guidelines and preferred supplier programs.
Tomas Tachovsky - Regional Network Leader, North-East Europe
Ciarán Kelly - Regional Network Leader, Middle East and Africa
Ciarán brings experience, passion and dedication to his position as General Manager Middle East and Africa. Ciarán is responsible for FCM's growth and expansion into key markets across the region and is focused on delivering a highly-professional yet tailored approach to business travel management for the Middle East and Africa.
Maren Hanschke - Regional Network Leader, Latin America and Caribbean
Maren brings years of experience as a corporate travel specialist to her role. Maren's focus is on managing relations with FCM's current Latin American and Caribbean partners and growing FCM's partnership program in the region. Maren also ensures the business maintains a consistent approach to sales, operations, branding, supplier negotiations, product implementation and event planning.
Caroline Kerr - Regional Network Leader, Asia Pacific
Caroline rejoined FCM in 2015 and has more than 20 years of travel industry experience. Appointed as the General Manager – Partner Network, Asia Pacific, Caroline’s role has expanded and also includes General Manager for FCM in Hong Kong. Caroline oversees key client and partner relations, as well as sales and business development activities and travel technology and operations.
FCM Global Operational Leaders
Andrew Flannery - Executive General Manager, Corporate Australia
Andrew became FCTG's Executive General Manager Corporate, after previously serving as the company’s CFO. Andrew joined FLT in July 2003 as financial controller for the retail business. Six months later, he was appointed CFO of FLT’s Australian retail business. He then headed FLT’s Global Operations area, which incorporated all key financial functions, including tax, treasury, banking, global reporting, IT systems, management and financial accounting.
Steven Norris - General Manager, Corporate UK
Steven joined Flight Centre Travel Group in 2002 and has held key leadership roles across the business in retail, business analysis, product development and marketing. From 2009 to 2011, Steve held the position of Flight Centre brand leader. He brings to the role extensive experience in the UK travel industry as well as a proven track record in leadership and senior management experience.
Charlene Leiss - President Flight Centre USA Corporate Brands
Charlene's career in travel began nearly 20 years ago with Boston-based Garber Travel. She has since served as FCM’s Senior Vice President of Sales and Marketing, Regional Vice President of Sales, and Business Development Manager. In her current role as President of all seven Flight Centre USA Corporate Brands, Charlene oversees a team of 500. She has achieved double-digit, often record-setting growth, year over year.
David Fraser - Managing Director, Flight Centre Travel Group Greater China
Based in Hong Kong, David is responsible for the development and growth strategy of all FCTG brands in the Greater China market, including FCM Travel Solutions. David moved to Hong Kong in 2006 taking up the position of Commercial Director and CFO for Greater China. With more than 14 years in the travel industry and over 12 years experience in the region, David is accountable for all aspects of the Greater China business.